Refund policy

S.S.B.M. Refund & Return Policy

Last updated: August 12, 2026

Because many S.S.B.M. products are custom designed, personalized, made to order, digitally delivered, or produced specifically for each customer, most purchases are considered final sale.

Please review all product details, customization information, sizes, quantities, spelling, uploaded files, and shipping information carefully before completing your purchase.

Custom, Personalized & Made-to-Order Products

Custom, personalized, and made-to-order products are final sale and are not eligible for return, exchange, or refund because they are created specifically for the purchaser.

This includes, but is not limited to:

  • Personalized products

  • Custom apparel

  • Memorial products

  • Graduation products

  • Custom signs and banners

  • Custom printed products

  • Photo products

  • Custom business branding products

  • Custom event products

  • Supplier-produced custom products

  • Products created using customer-submitted artwork, photos, names, wording, colors, or design instructions

A refund will not be issued because a customer changes their mind after production has begun.

Digital Products, Tutorials & Downloads

Digital products are final sale once they have been delivered or access has been provided.

This includes:

  • Video tutorials

  • Digital guides

  • Downloadable files

  • Digital designs

  • Design bundles

  • Other electronically delivered products

Because digital content cannot be physically returned, refunds are not available after the file, link, or access information has been delivered.

If you experience a technical problem accessing a purchased digital product, contact me at info@ssbm.shop so I can assist with access.

Design Services

Design fees are nonrefundable once design work has begun.

This includes time spent creating, editing, arranging, formatting, preparing, or revising artwork.

If a design service includes a proof, customers are responsible for reviewing the proof carefully before approval.

Proof Approval

When a proof is provided, please review all details carefully before approving it.

This includes:

  • Names

  • Dates

  • Spelling

  • Phone numbers

  • Website addresses

  • Social media information

  • QR codes

  • Photos

  • Colors

  • Sizes

  • Placement

  • Wording

  • Logos

  • Other customer supplied information

Once a proof has been approved, the approved design is considered authorization to proceed with production.

Errors that were visible on an approved proof are not considered an S.S.B.M. production error and are not eligible for a free remake or refund.

If I make a production error that does not match the approved proof, please contact me so I can review and correct the issue.

Customer Supplied Information & Files

Customers are responsible for the accuracy and quality of information and files they provide.

Refunds or free replacements are not available for issues caused by:

  • Misspelled names or wording submitted by the customer

  • Incorrect dates, phone numbers, addresses, or website information

  • Incorrect sizes or quantities selected during checkout

  • Low quality or low resolution customer supplied images

  • Incorrect or incomplete artwork

  • Customer approved design errors

  • Incorrect colors or instructions submitted by the customer

  • Ordering the wrong product, size, style, or variation

I will make reasonable efforts to identify obvious concerns when possible, but the customer remains responsible for reviewing submitted information and proofs.

Apparel Sizing

Custom and personalized apparel is not eligible for return or exchange because the wrong size was ordered.

Please review the available sizing information before purchasing.

Sizing can vary between garment brands and styles.

Color Variations

Colors may appear differently on computer monitors, phones, tablets, printers, fabrics, substrates, and other materials.

Small color differences between the digital proof or screen display and the finished product are not considered defects.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

Cancellations are not guaranteed.

An order cannot normally be canceled once any of the following has occurred:

  • Design work has begun

  • Materials have been ordered

  • Production has started

  • Artwork has been submitted to a production supplier

  • A custom supplier order has been placed

  • A digital product has been delivered

  • A shipping label has been purchased or the order has shipped

If an order can still be canceled before work or production begins, I will review the request and let you know what options are available.

Rush Production Fees

Rush Production fees are nonrefundable once rush processing has begun.

Rush Production applies to the production schedule only and does not include expedited carrier shipping.

Shipping speed is selected separately during checkout.

Supplier-Produced Products

Some S.S.B.M. products are produced by professional outside suppliers using artwork I prepare.

Once a custom supplier order has entered production, it generally cannot be changed, canceled, returned, or refunded.

If a supplier-produced product arrives defective, damaged, or materially different from the approved order, contact me so I can review the issue and work with the supplier when appropriate.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect because of an S.S.B.M. or production error, please contact me within 5 calendar days of delivery.

Email:

info@ssbm.shop

Include:

  • Your order number

  • A description of the problem

  • Clear photos of the product

  • Clear photos showing the issue

  • Photos of the shipping package when damage occurred during shipment

  • Any other information that may help me review the issue

Please keep the product and all original packaging until the issue has been resolved.

Do not discard damaged merchandise, packaging, or shipping materials before I confirm they are no longer needed.

Resolution of Approved Claims

If I confirm that an item was produced incorrectly, arrived defective, or was damaged and qualifies for a claim, I may provide an appropriate resolution such as:

  • Replacement

  • Remake

  • Repair when appropriate

  • Partial refund

  • Full refund

The appropriate resolution will depend on the specific issue.

A replacement or remake may be used instead of a refund when the problem can reasonably be corrected.

Returns

Do not send any item back without contacting me first.

Because most S.S.B.M. products are custom or made to order, unauthorized returns will not be accepted.

If I approve a physical return, I will provide the return instructions and return address directly.

The customer may be responsible for return shipping when the return is not the result of an S.S.B.M. error.

When a return is approved because of an S.S.B.M. error or confirmed defect, I will provide instructions regarding return shipping.

Non-Custom Physical Items

If an item is not personalized, custom, made to order, or otherwise marked final sale, contact me within 7 calendar days of delivery if you would like to request a return.

Return approval is required before shipping anything back.

To be considered for return, the item must be:

  • Unused

  • Unworn

  • Unwashed

  • Unaltered

  • In its original condition

  • In its original packaging when applicable

Original shipping and handling charges are not refundable unless the return is the result of an S.S.B.M. error.

Approved customer-choice returns are subject to return shipping costs paid by the customer.

Items That Cannot Be Returned

The following are not eligible for return or exchange unless defective or incorrect due to an S.S.B.M. error:

  • Custom products

  • Personalized products

  • Made-to-order products

  • Digital products

  • Tutorials and downloads

  • Custom apparel

  • Memorial items

  • Custom printed products

  • Design services

  • Rush Production fees after processing begins

  • Items produced from approved proofs

  • Clearance or final sale products

  • Supplier-produced custom products

Refund Processing

When a refund is approved, it will normally be issued to the original payment method.

After I issue the refund, your bank, credit card company, or payment provider determines how long it takes for the funds to appear in your account.

Original shipping and handling charges are not refundable unless I determine that the refund resulted from an S.S.B.M. error.

Lost or Missing Packages

Carrier delays, lost packages, and packages marked delivered are handled under the S.S.B.M. Shipping Policy.

Please contact me if you believe a package has been lost so I can review the tracking information and available carrier claim process.

Chargebacks & Payment Disputes

If there is a problem with your order, please contact me first at info@ssbm.shop so I have an opportunity to review and resolve the issue.

Documentation such as order details, customer-submitted information, proofs, proof approvals, tracking information, delivery confirmation, and customer communication may be provided to the payment processor when responding to a payment dispute.

Questions or Problems With an Order

If you have questions about a return, refund, damaged item, incorrect order, cancellation, or another order issue, contact me at:

S.S.B.M.
Email: info@ssbm.shop
Website: ssbm.shop
Location: Hurst, Texas