Shipping policy

S.S.B.M. Shipping Policy

Last updated: August 12, 2026

Thank you for shopping with S.S.B.M. I want every order to arrive safely and as expected, so please review the information below before placing your order.

United States Shipping Only

At this time, S.S.B.M. ships within the United States only.

Orders requiring delivery outside of the United States are not currently accepted for shipment.

Shipping Rates

Shipping charges are calculated at checkout using available carrier rates based on factors such as:

  • Delivery destination

  • Package dimensions

  • Package weight

  • Selected shipping service

  • Number and type of products ordered

Depending on the order and destination, available shipping options may include services from:

  • UPS

  • USPS

  • FedEx

Customers may select from the available Ground, expedited, two day, overnight, or other carrier services displayed at checkout.

Not every shipping service will be available for every order or destination.

A $4.00 handling fee is included with carrier calculated shipping rates to help cover packaging and order handling expenses.

Production Time and Shipping Time Are Separate

Please keep in mind that production time is separate from carrier transit time.

Many S.S.B.M. products are custom made, personalized, printed, designed, assembled, or produced specifically for each order. Shipping time does not begin until production is complete and the package has been accepted by the carrier.

Selecting expedited or overnight shipping at checkout does not shorten the time required to create or prepare your order.

Product specific processing information may be provided on the individual product page.

Rush Production

Rush Production may be available on eligible products for an additional fee.

When selected, the 72 hour Rush Production period begins only after:

  • Payment has been completed

  • All required information has been submitted

  • Required photos, logos, artwork, or other files have been received

  • Any required proof has been approved

Rush Production applies to the production of the order only.

It does not include expedited shipping.

If faster carrier delivery is needed, the customer must select and pay for the desired expedited shipping service separately at checkout.

Carrier transit time begins after production is complete.

Proof Approval and Production Delays

When an order requires a proof, production may not begin until the proof has been approved.

Delays in submitting requested information, responding to questions, uploading files, or approving a proof may delay production and the estimated shipping date.

Please carefully review all names, dates, phone numbers, spelling, website addresses, QR codes, photos, colors, and other information before approving a proof.

Supplier Produced and Direct Shipped Products

Some products sold by S.S.B.M. are professionally produced by outside production suppliers after I create or prepare the required artwork.

Depending on the product, an order may:

  • Ship directly from the production supplier to the customer

  • Ship to me first for additional preparation before being shipped to the customer

  • Arrive in more than one package

  • Have more than one tracking number

Supplier produced items may use different packaging, fulfillment locations, or carriers from other S.S.B.M. products.

When an order contains multiple products, items may arrive separately.

Tracking Information

Tracking information will be provided when available after the order has shipped.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

A label being created does not always mean the carrier has physically received the package yet.

Carrier Delivery Estimates

Delivery dates and transit times displayed at checkout are carrier estimates.

Once a package has been accepted by UPS, USPS, FedEx, or another carrier, actual transit and delivery are controlled by the carrier.

Weather, holidays, service interruptions, transportation delays, incorrect addresses, and other events outside of my control may affect delivery.

I cannot guarantee a carrier's delivery date.

If an order is needed for a specific event or deadline, please order early enough to allow time for production and unexpected carrier delays.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please double check:

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

If you notice an address error before your order ships, contact me as soon as possible at info@ssbm.shop.

Once an order has shipped, I may not be able to change the delivery address.

Additional shipping charges resulting from an incorrect customer supplied address, returned package, or 

reshipment may be the customer's responsibility.

Returned or Undeliverable Packages

If a package is returned to S.S.B.M. because of an incorrect address, failed delivery, refusal, or another customer related delivery issue, additional shipping charges may be required before the order can be shipped again.

Original shipping and handling charges are not automatically refundable when a carrier returns a package.

Lost Packages

If tracking shows that a package has not been delivered and appears to be lost in transit, please contact me at info@ssbm.shop.

When appropriate, I will assist with reviewing tracking information and the carrier's claim or investigation process.

Refunds or replacements for carrier lost packages are not automatically issued before the carrier's investigation or available claim process has been completed.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check around the delivery area.
  2. Check with other household members, neighbors, front desk staff, or property management when applicable.
  3. Allow a short period of time in case the carrier scanned the package before final delivery.
  4. Contact the carrier for additional delivery information.

If the package still cannot be located, contact me and I will provide any available shipment information that may assist with the carrier inquiry.

Damaged Packages

If an order arrives damaged, please contact me as soon as possible at info@ssbm.shop.

Keep all original packaging and shipping materials until the issue has been reviewed.

Please provide clear photos showing:

  • The damaged product
  • The outside of the shipping package
  • The inside packaging
  • The shipping label
  • Any visible damage to the box, mailer, or shipping container

These photos may be required for a carrier or supplier claim.

Do not discard damaged items or packaging until I confirm that they are no longer needed.

Local Pickup

Local pickup may be available for eligible orders in the Hurst, Texas area when shown as an option at checkout.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup availability does not reduce normal production time unless otherwise stated.

Local Delivery

Local delivery may be available for qualifying orders and addresses when the option is displayed at checkout.

Availability and any applicable delivery charge will be shown during checkout.

Combining Orders

Separate orders are not guaranteed to be combined for shipping.

If multiple orders have already entered production, been packaged, or received shipping labels, they may ship separately.

Shipping Charges

Shipping and handling charges are based on the shipping method selected at checkout and the information available at the time the order is placed.

Shipping charges may not be refundable after an order has shipped or when shipping services have already been purchased.

Questions

If you have questions about shipping, production, pickup, or an existing order, please contact me:

S.S.B.M.
Email: info@ssbm.shop
Website: ssbm.shop
Location: Hurst, Texas